Home » General » Accidents in supermarkets and shops

Accidents in supermarkets and shops

An increasing number of people ask me about whether they can make a claim for compensation if they have had an accident in a stores such as a supermarket or shop.  The simple answer to that question is “Yes”.  Like any other type of accident, if you are able to show that your accident was caused as a result of negligence on the part of the  manager or owner of the store then you can pursue a claim.

The most common type of accident in stores is a slip on a wet floor or a trip over an obstacle left on the floor.  When accidents like this happen the injuries sustained can be serious; broken wrists, hips and ankles  and back injuries are not at all uncommon.

So how do you know if the store  has been negligent?  Well the duty of care owed to you is found in the Occupiers Liability Act.  This tells us that the owners/managers must take “such care…as is reasonable to see that the visitor will be reasonably safe in using the premises…”. Whether or not the store will be found to be in breach of that duty of care very much depends on the circumstances of your own particular case.   As the solicitor dealing with a claim such as this for you the kind of factors I would take into account in advising you on whether you are likely to be successful in pursuing a claim are several.  I would need to know full details of how and when you had your accident, if there were any warning signs up to alert you to  the possibility of a hazard, what the store manager said and did after your accident, and whether there was anything that could have avoided the accident.

One of the first things I would do in investigating your claim would be to write to the store and ask them for a copy of their cleaning policy – it has long been accepted by the Courts that one of the most fundamental steps a store should take in keeping their premises safe for visitors is to have a policy of regular inspection of the floors and a system of cleaning up spillages or removing obstacles.  Where stores are unable to show that they have such a system in place then the likelihood of them being found to be in breach of their duty to you increases.

And if you do have an accident in a store you should report it to the manager before you leave and get them to inspect the site with you.  An Accident Report form should be completed by the store recording what happened.  In all likelihood you will be asked to sign this and it goes without saying that you should carefully check it before you do sign; and if it is not correct, either don’t sign it at all or insist that it is corrected.  The Accident Report form is one of the documents I would ask for when I contacted the store about your accident and this again can be very important since the information on that form can contain vital information to show that the store did not take reasonable care for your safety.

If you have had and accident whilst visiting a supermarket, shop or other retail outlet, call me  and I will be happy to discuss it with you further and give you some advice on the prospects of you pursuing a successful claim.

Until next time


Ibbotson Brady Solicitors Limited
Ibbotson Brady Solicitors Limited is authorised and regulated by the Solicitors Regulation Authority (SRA). Our SRA number is 607649. The SRA is the independent regulatory body of the Law Society of England and Wales. Registered office: Park House, Park Square West, Leeds LS1 2PW, Our services are provided by Solicitors of England and Wales. The SRA Code of Conduct applicable to Solicitors in England and Wales may be viewed at Our VAT Registration number is 772 6287 01. Our Company Registration (England) number is 8699543 The information that is made available on our Website is intended for general information purposes only. It does not constitute legal advice or any other type of advice. We accept no liability for any loss arising as a result of reliance on the information contained on our Website. Whilst we try to ensure that all information on our Website is accurate, no representation or warranty is given that the content on our Website is accurate, complete, up to date or error free. Use of our Website is at your own risk. We take reasonable steps to prevent viruses and malicious code on our Website but no liability is accepted for them.

Privacy Policy | Cookie Policy | Terms and Conditions
Copyright © 2022 Ibbotson Brady Solicitors. All rights Reserved.
Designed and Developed by JDR Group